Using the xelzivo™ online store.

The xelzivo™ website provides access to information about our mobile accessories and enables customers to browse products and, where available, place orders through our online store.

By using the website, you agree not to use our products, website or services for unlawful purposes or in violation of applicable laws and regulations.

These Terms of Use apply alongside other store policies, including our Terms and Conditions, Privacy Policy, Shipping Policy, Payment & Security information and Return & Refund Policy.

Access to our service is subject to reasonable conditions.

We reserve the right to maintain, modify, suspend or discontinue parts of the website or service where reasonably necessary, subject to applicable law.

You may not reproduce, duplicate, copy, sell, resell or exploit protected portions of the website or service without authorization, except where permitted by applicable law.

Headings used on this page are provided for convenience and do not independently alter the meaning of these Terms.

We aim to keep store information useful and current.

We make reasonable efforts to provide accurate product descriptions, compatibility information, pricing and other website content. However, information may occasionally contain typographical, technical or other errors.

Product information may also be updated as our collection, available colors, supported device models or product presentation changes.

Products, services and prices may change.

Product prices, product availability, store features, promotional offers and service functionality may be updated from time to time.

The price and other order details presented for a transaction during checkout are subject to the applicable order terms and correction of obvious errors where permitted by law.

Our collection focuses on everyday mobile technology.

xelzivo™ may offer products such as phone cases, AirPods-compatible cases, tablet cases, screen protectors, privacy protectors, camera lens protection, magnetic charging accessories, phone stands, wrist straps and charging cables.

Certain products are available only for specific models, colors or configurations. Availability may change without notice.

Product images may include phones, tablets, earphones or other devices for demonstration purposes. Unless specifically stated as included, such demonstration devices are not part of the product purchase.

Please provide accurate information when interacting with our store.

When placing an order or submitting information through the website, you agree to provide information that is reasonably accurate, complete and current.

This includes your name, contact details, delivery address and other information required to process the relevant request or transaction.

You are responsible for maintaining reasonable security over any account credentials or device access associated with your use of the store.

Payment options are presented during checkout.

Available payment methods may depend on location, currency, device and the payment services currently supported through our store.

Where electronic payments are available, transaction processing may involve third-party payment service providers and financial institutions.

Please review the applicable Payment & Security information for additional details about payment processing.

Some website features may rely on third-party technology.

We may provide access to tools, integrations or features supplied by third parties as part of the online shopping experience.

Such third-party tools may be subject to their own terms, privacy practices, technical conditions and availability.

Your use of optional third-party functionality should be consistent with the applicable provider's terms and applicable law.

External services may operate independently from xelzivo™.

Our website may contain links, integrations or references to third-party websites and services.

We do not control the content, security, availability or policies of independent third-party websites. Visiting an external website may subject you to that provider's own terms and privacy practices.

Communications should be lawful and appropriate.

If you send feedback, reviews, suggestions, questions or other communications to us, you are responsible for ensuring that the content does not unlawfully infringe third-party rights or contain malicious, fraudulent or unlawful material.

Customer feedback may be used to help us understand product and service experiences, subject to applicable privacy and other legal requirements.

Personal information is handled under our Privacy Policy.

Information submitted through the website, checkout or customer support may be processed for purposes such as order fulfillment, customer service, website operation, security and other purposes described in our Privacy Policy.

Please review the xelzivo™ Privacy Policy for more information about how personal information may be collected, used and shared.

Occasional errors may occur.

Website or store information may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, compatibility, pricing, promotions, availability, shipping or other information.

Where permitted by applicable law, we may correct errors and update information when reasonably necessary.

If an error materially affects an order, appropriate steps may be taken in accordance with applicable law and the circumstances of the transaction.

Do not misuse the xelzivo™ website or services.

You may not use the website or its content for unlawful, fraudulent or abusive purposes.

• Submitting fraudulent or unauthorized transactions.
• Attempting unauthorized access to systems or customer data.
• Introducing viruses, malicious code or harmful technology.
• Interfering with website operation, security or availability.
• Scraping or exploiting protected content unlawfully.
• Infringing intellectual-property or privacy rights.
• Impersonating another person or misrepresenting authorization.
• Using the service in violation of applicable law.

Access may be restricted or terminated where reasonably necessary to protect the store, customers, service providers or other parties from misuse.

Our website content and brand presentation are protected.

The xelzivo™ name, branding, original graphics, website design, product presentation, photographs, text and other content may be protected by copyright, trademark or other intellectual-property rights belonging to us or applicable rights holders.

You may browse the website for personal shopping purposes. Protected content may not be reproduced, distributed, modified or commercially exploited without appropriate authorization except where permitted by law.

Use mobile accessories according to their intended purpose.

Customers should use xelzivo™ products responsibly and with compatible devices and equipment.

• Verify compatibility before installing or connecting an accessory.
• Follow appropriate installation procedures for screen and camera protection.
• Use charging accessories only with suitable devices and power sources.
• Do not continue using an electronic accessory that appears physically damaged.
• Stop using an electronic accessory if it exhibits abnormal heat, swelling or another condition that may indicate damage.

Online services may occasionally be unavailable.

We aim to provide a reliable website and shopping experience, but access may occasionally be interrupted by maintenance, network conditions, security events, third-party services or circumstances outside our reasonable control.

We do not guarantee that every website feature will be continuously available or free from technical errors.

The website is provided subject to applicable legal rights.

To the extent permitted by applicable law, website content is provided for general shopping and product-information purposes without guaranteeing uninterrupted availability or that every technical error will be prevented.

Nothing in these Terms excludes guarantees, warranties, rights or remedies that cannot lawfully be excluded.

Any limitation operates only where permitted by law.

To the extent permitted by applicable law, xelzivo™ and the store operator are not responsible for loss resulting solely from misuse of products, use with incompatible devices, unauthorized modification, violation of relevant instructions or circumstances outside our reasonable control.

Nothing in these Terms is intended to limit or exclude liability where doing so would be prohibited by applicable law.

Users are responsible for their own unlawful misuse of the service.

To the extent permitted by applicable law, you may be responsible for losses or claims arising from your material violation of these Terms, unlawful misuse of the website, or infringement of the lawful rights of another party.

This provision does not create liability where responsibility cannot lawfully be imposed.

The remaining Terms continue if one provision is unenforceable.

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, it will be treated in accordance with applicable law without unnecessarily affecting the validity of the remaining provisions.

Access may be restricted when the service is materially misused.

We may restrict or terminate access to the website or certain services where reasonably necessary because of fraud, security threats, unlawful activity, material violation of these Terms or other misuse.

Provisions that by their nature should continue after termination may remain effective to the extent permitted by applicable law.

These Terms work together with our other store policies.

These Terms of Use, together with the policies and terms applicable to a particular transaction or service, form the relevant agreement concerning use of the xelzivo™ online store.

A failure to enforce a provision on one occasion does not automatically constitute a waiver of that provision.

These Terms remain subject to mandatory legal protections.

These Terms are interpreted subject to applicable laws and regulations, including any mandatory consumer protections that apply to a customer's use of the store or purchase.

Nothing in these Terms is intended to deprive a consumer of rights that cannot lawfully be waived or excluded.

We may update these Terms as the store evolves.

These Terms of Use may be revised to reflect changes in website functionality, products, services, business operations or applicable requirements.

The current version may be published on this page. Continued use of the website after an update is subject to applicable law and the terms then in effect.

Questions about using the xelzivo™ store?

For questions concerning these Terms of Use, our website, an order or a xelzivo™ product, contact our customer care team.

Email: service@xelzivo.com
Telephone: +86 137 9835 4210