Simple checkout.
Protected payments.
We want every xelzivo™ order to feel simple from product selection through checkout. This page explains how payments, transaction security and order verification are handled when shopping with us.
Designed to keep checkout simple and your payment information protected.
xelzivo™ uses the payment and checkout infrastructure made available through our online store and supported payment service providers. Available payment methods may vary depending on your country, device, currency and checkout configuration.
Payment Methods
Available payment options at checkout.
The payment methods currently available for your order will be displayed during checkout. Availability can differ depending on your location and the payment services supported by the store.
Please select one of the payment options presented at checkout and follow the instructions provided by the relevant payment service.
Checkout Options
Available payment methods are shown directly during checkout based on the order and customer location.
Transaction Processing
Payment authorization and processing may be performed by the applicable payment service provider.
Order Confirmation
After a successful checkout, customers may receive order confirmation using the contact information provided during purchase.
Currency
Prices and the applicable transaction currency are displayed through the storefront and checkout experience.
How Payment Works
A straightforward checkout process.
Add your selected product
Choose the correct product option, including compatible device model, color or other available configuration where applicable.
Review your order
Check your selected items, quantities, shipping information and order details before completing checkout.
Select an available payment method
Choose from the payment options presented to you during the checkout process.
Complete payment
Follow the payment provider's instructions to authorize and complete the transaction.
Payment Security
Security throughout the checkout experience.
Payment information submitted during checkout is handled through the applicable store checkout and payment-processing systems. Depending on the selected method, payment details may be processed directly by third-party payment providers.
xelzivo™ does not ask customers to send complete card information, passwords or other sensitive payment credentials through ordinary customer-service email.
- Complete your purchase only through the official xelzivo™ store checkout.
- Never send payment passwords or complete card credentials by ordinary email.
- Check your order total and shipping details before authorizing a transaction.
- Contact us if you notice an order issue that requires assistance.
Authorization
Why a payment may require additional verification.
A payment provider, card issuer or financial institution may require additional verification before approving a transaction. This can be part of their security and fraud-prevention procedures.
If a transaction is declined, the payment provider or financial institution may be able to provide more information about the reason. You may also try another payment option if one is available at checkout.
A payment being submitted does not necessarily mean that an order has been fully accepted or fulfilled. Orders may still be subject to confirmation, availability, verification and the applicable Terms & Conditions.
Charges & Currency
Understanding the amount you pay.
Your checkout page will display the applicable product charges and other amounts associated with the order before the purchase is completed.
Depending on your payment method, issuing bank and currency, your financial institution or payment provider may apply its own conversion rates or additional charges. Such third-party charges, where applicable, are determined by the relevant provider rather than xelzivo™.
Please review the final checkout amount before submitting your payment.
Payment Issues
What if my payment fails or remains pending?
A transaction can sometimes be declined, delayed or shown as pending because of authorization checks, payment-provider processing, incorrect information or restrictions imposed by the customer's financial institution.
If you are unsure whether an order was successfully placed, check whether you received an order confirmation before attempting multiple payments.
You may contact us at service@xelzivo.com with your order details if you need help checking the status of an order. Please do not send complete payment-card information by email.
Refunds
How approved refunds are handled.
Where a refund is approved under the applicable Return & Refund Policy, it will be processed using the method and procedures applicable to the original transaction whenever appropriate.
After a refund is processed, the time required for the funds to appear can vary depending on the payment provider, financial institution and processing system involved.
Please contact customer support before returning a product. Do not send returned merchandise to the registered company address unless our support team specifically provides that instruction.
Need help with a payment or order?
Contact the xelzivo™ customer care team with your order number and a description of the issue. For your security, never send passwords or complete payment-card credentials by email.