Packed with care.
Delivered to you.
This Shipping Policy explains how xelzivo™ orders are processed, shipped and delivered, including shipping availability, delivery estimates, tracking and what to do when a delivery issue occurs.
Your tech essentials, on their way.
From iPhone cases and screen protection to charging accessories, stands, straps and device protection, we work to process every xelzivo™ order carefully and provide clear shipping information throughout the purchasing process.
Shipping Availability
Where can xelzivo™ orders be delivered?
Shipping availability depends on the destination, products ordered and shipping services currently available through our store.
When you enter your delivery address during checkout, the available shipping options for that order will be displayed where applicable. If a destination cannot currently be served, checkout may not offer a shipping method for that location.
The shipping options shown during checkout are the most relevant options for the delivery information entered for your specific order.
Order Processing
What happens after your order is placed?
After an order is submitted, it may go through confirmation, payment verification where applicable, product preparation, packaging and fulfillment before being handed to the relevant shipping or logistics provider.
Order received
Your order details are received through the xelzivo™ online store.
Order review
Relevant order, payment and delivery information may be reviewed before fulfillment.
Preparation & packaging
Products are prepared for shipment and packaged for the next stage of delivery.
Shipment
The parcel is transferred to the applicable logistics or shipping provider for delivery.
Delivery Times
Delivery estimates depend on the destination and shipping service.
Delivery time can vary according to the shipping destination, logistics provider, order processing, transportation conditions, customs procedures, local delivery operations and other factors.
Where an estimated delivery timeframe is displayed during checkout or provided with the shipping service, it should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Processing
Orders may require preparation and verification before they are handed to the shipping provider.
Transit
Transit time begins after the parcel has entered the applicable shipping network.
Local Delivery
Final delivery may be handled by a local carrier or postal service depending on the destination.
Possible Delays
Weather, customs, peak seasons, carrier disruptions and other events may affect estimated delivery times.
Shipping Costs
Shipping charges are shown before order completion.
Applicable shipping costs, available shipping methods and any shipping-related offers are displayed through the storefront or checkout when available.
Shipping charges may depend on factors such as destination, order value, products, shipping method and promotional conditions.
Please review the order summary and shipping information displayed at checkout before completing your purchase.
Shipping Address
Please check your delivery information carefully.
Customers are responsible for providing complete and accurate shipping information when placing an order.
- Recipient's full name.
- Complete street and building address.
- City, state, province or region where applicable.
- Postal or ZIP code.
- Country or territory.
- A valid telephone number or other required contact information.
Contact service@xelzivo.com as soon as possible. Once an order has entered fulfillment or shipping, we may not be able to modify or redirect the delivery address.
Tracking
Tracking information may be provided when available.
If tracking is available for your shipping method, relevant tracking details may be provided after shipment or made available through the applicable order or shipping notification.
Tracking information may take some time to become active after a parcel has been handed to the logistics provider.
Carrier tracking events and estimated delivery information are generated by the relevant logistics network and may not always update in real time.
Split Shipments
Your order may occasionally arrive in more than one parcel.
In some circumstances, items in the same order may be prepared, fulfilled or shipped separately. This can result in products arriving at different times or with different tracking information.
Receiving one part of an order does not necessarily mean the remaining items are missing. Please review any available shipment information before contacting customer support.
International Orders
International delivery may involve additional procedures.
Depending on the destination, an international shipment may be subject to customs clearance, local import requirements, inspections or other procedures outside the direct control of xelzivo™.
Where applicable, import duties, taxes, customs charges or other local fees may be imposed by authorities or service providers in the destination country. Responsibility for such charges depends on the applicable destination rules and the terms presented for the order.
Delays
Some delivery events are outside our direct control.
Shipping delays can occur because of severe weather, transportation disruption, customs processing, high-volume periods, carrier operational issues, local delivery restrictions, incorrect address information or other circumstances.
If your shipment appears significantly delayed, contact us with your order number and any available tracking information so we can review the available order details.
Delivery Problems
What if your parcel is damaged, missing or marked delivered?
Damaged parcel or product
If an order arrives with visible shipping damage or the product appears damaged, please contact customer support with your order number and clear photos of the parcel and affected item where appropriate.
Parcel marked as delivered
If tracking indicates delivery but you cannot locate the parcel, first check the delivery location, household members, reception area or other secure locations where the carrier may have left it. You may also contact the carrier where appropriate.
Potentially lost shipment
If a shipment has not arrived and the tracking information indicates an unusual delay, contact us at service@xelzivo.com so the available shipment information can be reviewed.
Returns
Shipping an order back to us.
Return shipments are governed by our Return & Refund Policy. Please contact customer support before returning any product so that eligibility and the appropriate return instructions can be reviewed.
The registered business address shown below is provided for company transparency and is not automatically the return warehouse address. Please use only the return instructions provided by customer support for an authorized return.
Need help with your delivery?
Contact xelzivo™ customer support and include your order number, shipping details and tracking information where available so we can review your request.