Need a hand?
We’re here to help.
Questions about your order, device compatibility, product information or after-sales support? Contact the xelzivo™ customer care team and we’ll help you find the information you need.
How can we help?
Whether you have a question before ordering or need assistance with an existing purchase, our support team is available to help with product information, order questions, delivery concerns and after-sales requests.
Already placed an order?
If you are contacting us about an existing purchase, please include your order number and the email address used when placing your order whenever possible.
Providing clear order information helps our customer care team identify the relevant purchase and review your request more efficiently.
Tell us what happened and include useful details.
If your order arrives with an issue, please contact us as soon as reasonably possible. Depending on the nature of your request, photographs or other information may help us review the situation.
Examples of information that may be useful include:
- Your order number.
- The product or item concerned.
- A clear description of the issue.
- Clear photographs showing the product, packaging or relevant issue where applicable.
- Device model or compatibility information when the request concerns fit or compatibility.
For products designed for a specific phone, tablet, earphone case or device generation, please confirm the exact model selected when ordering. If you are unsure which version you purchased, include your order details when contacting us.
Not sure which accessory is right for your device?
xelzivo™ offers mobile accessories across categories including phone cases, earphone cases, tablet protection, screen protection, camera lens protection, charging accessories, mobile stands, straps and charging cables.
Before ordering, review the product page and selected device model carefully. If you still need assistance, contact us with the exact device model and the product you are considering.
Please contact customer support before sending anything back.
If you believe your purchase may need to be returned, exchanged or reviewed for a refund, please contact our customer care team first and follow the applicable Return & Refund Policy.
Do not send products to the company’s registered business address unless our customer support team has specifically instructed you to do so. The appropriate return destination, when applicable, may be different from the registered company address.
An unauthorized return may delay processing. Please contact service@xelzivo.com before shipping an item back so the relevant instructions can be provided.
We aim to keep support straightforward.
Customer inquiries are reviewed as promptly as reasonably possible. Response times may vary depending on inquiry volume, weekends, public holidays and the complexity of the request.
To avoid delays, we recommend sending one clear message containing your order number, contact details and all relevant information rather than sending multiple separate requests about the same issue.
Customer care for everyday technology.
For order assistance, product questions or other store-related inquiries, you can reach us using the contact details below.