Your information.
Handled with care.
This Privacy Policy explains how xelzivo™ collects, uses, shares and protects personal information when you visit our online store, communicate with us, or purchase our mobile accessories and related products.
Privacy Policy · xelzivo™Clear information about how your data is used.
When you interact with xelzivo™, certain information may be collected to operate the store, process orders, provide customer support, improve the shopping experience, maintain security and meet applicable legal obligations. We aim to handle personal information responsibly and only for appropriate business purposes.
Information We Collect
Information you provide and information generated through your use of the store.
Depending on how you interact with our website, we may collect information that you provide directly as well as information generated automatically when you browse or use our services.
Contact Information
This may include your name, email address, telephone number, billing address, shipping address and other contact details supplied during checkout or customer support.
Order Information
We may process information relating to the products you order, selected device model, color, quantity, order value, delivery details, returns and related transaction records.
Device & Usage Data
Certain technical information may be generated when you use the website, such as browser type, device information, IP address, website interactions and similar usage data.
Customer Communications
We may retain information you provide when contacting customer support, asking product questions, requesting a return or communicating with us about an order.
How We Use Information
Using information to operate and support your shopping experience.
Personal information may be used for purposes reasonably connected with operating xelzivo™ and providing our products and services.
- Processing, confirming and managing customer orders.
- Arranging order fulfillment and delivery.
- Providing customer service and responding to inquiries.
- Managing returns, refunds and other after-sales requests.
- Maintaining and improving website functionality.
- Detecting, investigating and preventing fraudulent or unauthorized activity.
- Maintaining transaction, business and customer-service records.
- Complying with applicable legal, regulatory and administrative requirements.
- Communicating important information about orders, products or services.
Payment Information
Payment processing may involve third-party providers.
When an online payment method is available and selected, transaction information may be processed by the relevant payment service provider, payment gateway, financial institution or other service involved in completing the transaction.
The information processed by these providers may be subject to their own privacy practices, security procedures and legal obligations.
xelzivo™ will not ask you to send complete payment-card details, account passwords or similar sensitive payment credentials through ordinary customer-service email.
Sharing Information
Information may be shared when necessary to operate the store.
We may provide relevant information to service providers and other parties when reasonably necessary to operate our business and fulfill customer orders.
- Website and e-commerce platform providers.
- Payment and transaction service providers.
- Shipping, logistics and fulfillment providers.
- Technology, hosting and security providers.
- Customer-service and business-support providers.
- Professional advisers where reasonably necessary.
- Government authorities or other parties where disclosure is required by applicable law.
Information shared with service providers should be limited to what is reasonably necessary for them to perform the relevant service or comply with applicable obligations.
Cookies & Technology
Technologies that help the store function.
Our online store and the services supporting it may use cookies, pixels, local storage and similar technologies to operate website features, remember preferences, maintain security, understand website activity and improve the customer experience.
Some cookies may be necessary for functions such as shopping carts, checkout, security and website operation. Other technologies may be used for analytics, performance or marketing where applicable.
Browser settings may allow you to block or remove certain cookies. Disabling necessary technologies may affect the operation of some website features.
Data Retention
Information is retained according to business and legal needs.
We may retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing and documenting orders, providing customer support, resolving disputes, maintaining business records and complying with legal obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable requirements.
Data Security
Reasonable measures to protect information.
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet transmission, storage system or digital service can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their devices, passwords and account information.
Your Choices & Rights
Your privacy choices may depend on where you live.
Depending on applicable privacy laws and your jurisdiction, you may have certain rights concerning your personal information.
Access
You may be entitled to request information about certain personal data we maintain about you.
Correction
You may request correction of certain inaccurate or incomplete personal information, subject to applicable law.
Deletion
Where applicable, you may request deletion of certain personal information, subject to legal and legitimate business retention requirements.
Marketing Preferences
Where marketing communications are used, you may be able to change your communication preferences or unsubscribe through the method provided in the relevant communication.
We may need to verify a request before taking action, and certain rights may be limited by applicable law.
International Processing
Online commerce can involve multiple countries and service providers.
Because xelzivo™ serves customers through an online store, personal information may be processed, stored or accessed in locations other than the country in which you live, including locations where our service providers operate.
Where required, information will be handled in accordance with applicable legal requirements relating to international processing or transfers.
Children's Privacy
Our store is intended for general consumer shopping.
Our products and online shopping services are not specifically directed toward children for the purpose of collecting their personal information.
If you believe personal information relating to a child has been submitted to us inappropriately, please contact us so the matter can be reviewed.
Third-Party Links
Other websites may have their own privacy practices.
Our website may contain links or integrations involving third-party services. Once you interact with a third-party website or service, its own terms, privacy policy and data practices may apply.
We encourage customers to review the privacy information provided by third parties before submitting personal information to them.
Policy Updates
This policy may be updated when necessary.
We may revise this Privacy Policy from time to time to reflect changes in our business operations, website, services, legal requirements or privacy practices.
The updated version may be published on this page. We encourage customers to review the current Privacy Policy when using the store.
Questions about your privacy?
For privacy-related questions or requests concerning information associated with your xelzivo™ order or interaction with our store, contact our customer support team.