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Find helpful information about xelzivo™ products, device compatibility, orders, shipping, returns, charging accessories and everyday use.
Everything you need to know before and after your order.
xelzivo™ focuses on colorful, practical and modern mobile accessories designed around everyday technology. Below you’ll find answers to some of the questions customers commonly ask about our products and store.
How do I choose the correct phone case for my iPhone? +
Please check the exact device model before placing your order and select the matching option shown on the product page.
Different iPhone generations can have different dimensions, camera layouts and button positions, so choosing the correct model is important for proper compatibility.
Do xelzivo™ products fit every iPhone model? +
Compatibility depends on the individual product. Available device versions are displayed on the relevant product page. Please select only the model that matches your device.
What types of products does xelzivo™ offer? +
Our collection focuses on modern mobile and device accessories. Depending on current availability, categories may include:
- iPhone protective cases and creative design cases.
- Earphone and charging-case protection.
- Tablet and iPad protective cases.
- Screen protectors and privacy screen protection.
- Camera lens protection.
- Magnetic charging accessories.
- Phone stands and holders.
- Phone straps and decorative accessories.
- Multi-connector charging cables.
How do I know whether an accessory is compatible with my device? +
Review the compatibility information and available options on the product page before ordering. If you are unsure, contact service@xelzivo.com and include your exact device model and the product you are considering.
What is the difference between a standard screen protector and a privacy protector? +
A standard screen protector is primarily intended to add a protective layer over the device display.
Privacy-style screen protectors are designed to reduce viewing visibility from certain side angles while maintaining normal front-facing use. Exact performance may vary by product and viewing conditions.
What is a camera lens protector designed for? +
Camera lens protection is designed to provide an additional protective layer over compatible rear camera areas. Always select the version made for your specific device and camera layout.
Should I clean my screen before applying a protector? +
Yes. The display should generally be clean, dry and free from visible dust before installation. Follow any installation instructions supplied with your specific product.
How do xelzivo™ magnetic charging products work? +
Magnetic charging products are designed to align with compatible devices or compatible magnetic cases. Compatibility and charging behavior depend on the device, charger, case and individual product configuration.
Always review the specifications shown on the relevant product page before use.
Can the portable magnetic charger be used away from a wall outlet? +
If you purchased a portable battery-style magnetic charging product, it is designed to store power after being charged and can then be used with a compatible device without remaining connected to a wall outlet.
Please refer to the specific product page for the exact model, charging method and compatibility information.
What is the multi-connector charging cable designed for? +
The multi-connector cable is designed to make everyday charging more convenient by combining multiple compatible connector options into one cable configuration.
Always confirm that the connector you intend to use matches your device before connecting it.
I selected the wrong device model. What should I do? +
Contact us as soon as possible at service@xelzivo.com and include your order number, the model you selected and the model you intended to purchase.
If processing or fulfillment has already begun, changes may not always be possible.
What information should I provide when contacting support about an order? +
- Your order number.
- The email address used for your order.
- The product concerned.
- Your exact device model when relevant.
- A clear description of your question or issue.
- Photos when they are relevant to the request.
How long does delivery take? +
Delivery times can vary depending on destination, shipping method, order processing, carrier operations, customs procedures and other circumstances outside our direct control.
Please refer to our Shipping Policy and the shipping information presented during checkout for additional details.
What should I do if there is a problem with my delivery? +
Contact service@xelzivo.com with your order number and a clear description of the delivery issue. Our support team can review the available order information and advise you on the next step.
How do I request a return or refund? +
Please contact service@xelzivo.com before returning any item. Include your order information and the reason for your request.
Eligibility and processing are subject to the applicable Return & Refund Policy.
Can I send a return directly to the registered company address? +
Please do not send products to the registered business address unless customer support has specifically instructed you to do so.
When a return is authorized, the appropriate return instructions and destination may be provided separately.
What if my product arrives damaged or incorrect? +
Contact our support team as soon as reasonably possible. Include your order number, a description of the issue and clear photos where applicable so the request can be reviewed.
Still have a question?
Send us your order details, device model or product question and the xelzivo™ customer care team will help you with the relevant information.