Using our store and placing an order.

These Terms and Conditions apply to purchases made through the xelzivo™ online store and should be read together with other applicable store policies.

By submitting an order, you acknowledge that you have had the opportunity to review the product information, order details and terms applicable to the transaction.

If mandatory consumer law provides rights that cannot be excluded or restricted by contract, those rights remain unaffected.

Customers must be able to enter into the purchase transaction.

By placing an order, you represent that you are legally capable of entering into the transaction or are otherwise authorized to make the purchase in accordance with applicable law.

You are responsible for ensuring that information submitted during checkout is accurate and that you are authorized to use the selected payment method where an online payment method is used.

Mobile accessories designed for different devices and everyday needs.

xelzivo™ offers mobile and device accessories that may include phone cases, earphone cases, tablet protection, screen protectors, privacy protectors, camera lens protectors, magnetic charging accessories, phone stands, phone straps and charging cables.

Product availability, colors, compatible models, packaging and variations may change over time.

We aim to present products clearly and accurately.

We make reasonable efforts to present product descriptions, photographs, available variations and compatibility information in a clear manner.

Colors and appearance may vary slightly because of photography, lighting, screen settings, device displays or normal manufacturing variation.

Product images may include phones, tablets, earphones or other items for demonstration or compatibility context. Unless specifically stated as included, demonstration devices or unrelated accessories shown in product imagery are not necessarily included with the purchased product.

Submitting an order does not automatically guarantee fulfillment.

After an order is submitted, it may be subject to confirmation, payment authorization where applicable, availability, order review and fulfillment processing.

We may contact you if additional information is reasonably required to process the order.

In appropriate circumstances, an order may be cancelled or declined, including where a product is unavailable, payment cannot be authorized, delivery information is insufficient, or there is an apparent pricing, technical or order-processing error.

The applicable order total is presented during checkout.

Product prices may change from time to time. The applicable price for an order is the price presented through the store and checkout for that transaction, subject to correction of obvious errors where permitted by law.

Shipping costs, taxes or other applicable charges may be displayed separately depending on the destination and checkout configuration.

Customers should review the final order total before completing the purchase.

Available payment options are shown during checkout.

Payment methods may vary depending on the customer's location, currency, device and the payment services currently supported by the online store.

Where an electronic payment method is used, payment authorization and transaction processing may involve third-party payment service providers or financial institutions.

Additional information about transaction processing and security is available in our Payment & Security policy.

Delivery depends on the destination and available shipping service.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Estimated delivery times are estimates unless expressly stated otherwise and can be affected by logistics providers, customs, weather, peak periods and other circumstances.

Additional shipping information is provided in the xelzivo™ Shipping Policy.

Contact us quickly if an order needs to be changed.

If you notice an incorrect device model, color, quantity, shipping address or other order detail, contact customer support as soon as possible.

We cannot guarantee that changes or cancellations can be made once processing, fulfillment or shipment has begun.

Eligible returns are handled under our Return & Refund Policy.

Customers should contact xelzivo™ customer support before returning any product. Return eligibility may depend on the reason for the return, product condition, product type and applicable consumer law.

Products should not automatically be returned to the company's registered business address. When a return is authorized, the appropriate return instructions will be provided.

Nothing in our return policy limits consumer rights that cannot lawfully be excluded.

Please confirm compatibility before ordering or using an accessory.

Customers are responsible for selecting the correct model or configuration from the options displayed on the product page.

Phone cases, tablet cases, screen protectors and camera lens protectors can differ according to device dimensions, camera layout and model generation.

Charging accessories should only be used with compatible devices, connectors, cases and power equipment in accordance with the relevant product information.

Use products appropriately and according to their intended purpose.

Customers should use mobile accessories responsibly and follow any relevant product instructions.

• Do not use a product where it appears damaged or unsafe.
• Use charging accessories only with compatible devices and power sources.
• Follow appropriate installation procedures for screen and camera protectors.
• Keep accessories away from conditions that may cause unreasonable damage or create a safety risk.
• Stop using an electronic accessory if it shows signs of abnormal heat, swelling or physical damage.

Promotional offers may have separate conditions.

Discount codes, promotional prices, bundles or other offers may be subject to specific eligibility requirements, validity periods, product restrictions or other conditions disclosed with the promotion.

Unless otherwise stated, promotional offers may not be combinable with other discounts.

Store content is provided for personal shopping use.

The xelzivo™ brand, website design, original graphics, photographs, product presentation, text and other store content may be protected by intellectual-property rights belonging to us or applicable rights holders.

Store content may not be copied, reproduced, distributed, modified or commercially exploited without appropriate authorization, except where permitted by applicable law.

The store must not be used for unlawful or abusive purposes.

Customers and visitors must not intentionally misuse the store, interfere with its operation, attempt unauthorized access, submit fraudulent orders or use the service in violation of applicable law.

• Fraudulent or unauthorized transactions.
• Attempts to interfere with website security or functionality.
• Use of malicious code or automated abuse.
• Misrepresentation of identity or payment authorization.
• Violation of intellectual-property rights.
• Use of the service for unlawful purposes.

Some parts of the shopping experience involve external providers.

Our store may rely on third-party services for payment processing, website functionality, shipping, logistics, analytics, hosting or other operational functions.

Third-party services may be subject to their own terms, policies and technical availability. We are not responsible for independent third-party services beyond responsibilities imposed by applicable law.

Website access may occasionally be interrupted.

We aim to maintain a reliable shopping experience, but we do not guarantee that the website will always operate without interruption, delay or technical error.

Maintenance, network issues, third-party service interruptions, security events or other circumstances may temporarily affect store availability.

Liability is subject to applicable law.

To the extent permitted by applicable law, we are not responsible for losses caused solely by misuse of a product, use with an incompatible device, unauthorized modification, failure to follow relevant instructions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Personal information is handled under our Privacy Policy.

Information submitted when browsing the store, placing an order or contacting customer support may be processed for order fulfillment, customer service, security, store operation and other purposes described in our Privacy Policy.

These Terms operate subject to applicable mandatory law.

These Terms and Conditions are interpreted in accordance with applicable laws and regulations, subject to any mandatory consumer-protection rules that apply to the customer's purchase.

Nothing in these Terms is intended to deprive a consumer of protections or rights that cannot lawfully be waived or excluded.

If one provision cannot be enforced, the remaining terms continue.

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated in accordance with applicable law without unnecessarily affecting the validity of the remaining provisions.

These Terms may be updated from time to time.

We may update these Terms and Conditions to reflect changes in our store, products, business operations, services or applicable requirements.

The current version may be published on this page. Terms applicable to a particular transaction remain subject to applicable law and the circumstances of that purchase.

Questions about an order or these Terms?

Contact xelzivo™ customer support at service@xelzivo.com or by telephone at +86 137 9835 4210.

When contacting us about an existing order, please include your order number and a clear description of your question.